iTop pro extensions

Copyright (C) 2019-2022 Jeffrey Bostoen

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Need assistance with iTop or one of its extensions?
Need custom development?
Please get in touch to discuss the terms: info@jeffreybostoen.be / https://jeffreybostoen.be

Available extensions

• Maps
  Add geometry (point, linestring, polygon) to iTop objects.
  This also comes with a map dashlet.

• Portal URL brick
  Add a URL brick to your iTop’s user portal.

• Suggested FAQs
  Relieve the workload of your agents and improve customer satisfaction by suggesting FAQs to users while they are creating a new ticket in the iTop web portal or to agents who are handling the ticket and need to send a reply (log entry).

• Ticket merge
  Merge tickets.
  If a user sends new info or requests a status update, you can now merge this into one ticket.
  This allows you to keep track of unique open tickets.

• Two factor authentication (TOTP-code)
  Add two factor authentication to traditional login methods.
  Users can pick their favorite authenticator app (Authenticator extension, Authy, Google, Microsoft, …) to securely log in.

Other services

Various services available ranging from consulting, implementing to developing. Some examples:

• Custom auto-assignment.
• Custom e-mail processing.
• Custom reports for the Report Generator extension.
• Custom work flows to auto-assign tickets

Work in progress

Some projects are work in progress. Please get in touch to discuss the terms or how to speed up development: info@jeffreybostoen.be